At Kduea LLC, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.

1. Shipping Destinations

  • We ship to most locations within the United States and internationally. However, shipping availability may vary depending on the destination, and certain restrictions may apply.
  • Please note that delivery to PO Boxes, APO/FPO addresses, and certain remote locations may be limited.

2. Shipping Options and Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days from the date of shipment.
  • Expedited Shipping: Estimated delivery within 2-3 business days from the date of shipment.
  • Next-Day Shipping: Delivery within 1 business day from the date of shipment, if the order is placed before the specified cutoff time.

Delivery times are estimates and are not guaranteed. Factors such as weather, holidays, and carrier delays may affect delivery times.

3. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after your payment is confirmed. During peak periods, processing times may be longer.
  • If there is a significant delay in processing your order, we will notify you via email.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions of your items, and shipping method selected.
  • Free shipping promotions may be available on select orders; check our website for current offers.

5. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order directly through the shipping carrier’s website using the provided tracking number.
  • If you do not receive a shipping confirmation email within a reasonable time after placing your order, please check your spam/junk folder or contact our customer support team at [email protected].

6. International Shipping

  • International shipping is available to most countries. Delivery times may vary based on location and customs processing.
  • Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments. These fees are not included in the shipping charges at checkout and are payable directly to the customs office upon delivery.

7. Failed Deliveries and Returned Packages

  • If a delivery attempt fails due to incorrect shipping information provided by the customer, refusal of delivery, or failure to collect the package from a pickup location, the package may be returned to us. In such cases:
    • Re-shipping Costs: The customer will be responsible for the cost of re-shipping the package.
    • Refunds for Failed Deliveries: Refunds for failed deliveries will be issued minus the original shipping costs and any return shipping fees incurred.

8. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package is marked as delivered but you did not receive it, please check with neighbors, household members, or your local post office. If it cannot be located, contact us within 7 days of the delivery date so we can assist you in filing a claim with the carrier.
  • Stolen Packages: Kduea LLC is not responsible for stolen packages once they are marked as delivered. Please ensure a secure location for delivery.
  • Damaged Packages: If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage and the packaging. We will work with you to resolve the issue, either by sending a replacement or offering a refund.

9. Address Changes

  • Please ensure that your shipping address is correct at the time of purchase. We are unable to change the shipping address once the order has been processed. If you need to update your address, please contact us immediately at [email protected].

10. Order Cancellation

  • Orders can be canceled before they are processed and shipped. Once an order has shipped, it cannot be canceled, and you will need to follow the return process outlined in our Return Policy.

11. Delays and Force Majeure

  • Kduea LLC is not liable for shipping delays caused by events beyond our control, including but not limited to natural disasters, inclement weather, labor strikes, carrier disruptions, or other unforeseen circumstances.

12. Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

Kduea LLC
5267 Fraser St, Denver, CO 80239, USA
Email: [email protected]