At Kduea LLC, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return Policy to understand your options and our guidelines.

1. Eligibility for Returns

  • Time Frame: You have 30 days from the date of purchase to return an item for a refund or exchange.
  • Condition of Items: To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them. The items must have all original tags attached and be in the original packaging.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:
    • Final sale or clearance items
    • Gift cards
    • Personalized or customized items
    • Intimate apparel, such as undergarments and swimwear, for hygiene reasons

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number, the items you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
  3. Ship the Items: Pack your items securely in the original packaging, include the RA number, and ship the package to the return address provided in the return instructions. You are responsible for paying the shipping costs associated with returning your item.
  4. Track Your Return: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Original Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned damaged or missing parts for reasons not due to our error).

4. Exchanges

  • Exchanging Items: If you need to exchange an item for a different size, color, or style, please follow the return process outlined above and specify that you would like an exchange. Exchanges are subject to product availability.
  • Processing Time: Once we receive your returned item, we will process your exchange and ship the replacement item to you within 7-10 business days.

5. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number, a description of the issue, and photos of the damage or defect.
  • Resolution: We will assess the issue and offer a replacement, repair, or refund, as appropriate, at no additional cost to you.

6. Late or Missing Refunds

  • If you haven’t received a refund yet: First, check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Return Shipping Costs

  • Responsibility: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. Shipping costs are non-refundable.
  • Return Address: Please send returns to the address provided by our customer service team when your return is authorized.

8. International Returns

  • International Customers: Please note that return shipping costs for international orders are the responsibility of the customer. Customs duties, taxes, and fees are also non-refundable.

9. Modifications to This Policy

Kduea LLC reserves the right to modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

10. Contact Us

If you have any questions or need further assistance, please contact us at:

Kduea LLC
5267 Fraser St, Denver, CO 80239, USA
Email: [email protected]